SHIPPING & RETURNS
We provide worldwide shipping, and all orders will be carefully packed and shipped from Hong Kong on weekdays.
Orders are typically sent within 3 business days. For make-to-order jewellery, it might take up to 2 weeks for production, depending on the availability of materials.
Free Domestic & Taiwan delivery with purchase of HK$1,000 or above
Free International delivery with purchase of HK$2,000 or above
Delivery fee will be calculated and included at checkout (if applicable).
The recipient of an international shipment may be subject to additional charges such as customs, taxes or duties once a shipment reaches the recipient’s country. Customs policies vary widely from country to country, you should contact your local customs offices for more details.
In all cases, you will receive a tracking number in the confirmation email.
Return & Exchange Policy
If there is product with defects, ordered item can be returned for refund or exchange within 7 days from the date of receipt. Please notify us as soon as possible for the return through below email.
Contact us : firstname.lastname@example.org
Items must be returned in their initial conditions, unworn, undamaged, unwashed, with all tags attached and the original packaging included.
For jewellery and delicate products, please place them inside a protective box for delivery.
Tracking information should be provided once it is returned. We are not responsible for items that are lost or damaged in transit.
Refunds will be credited back to original form of payment. And delivery fees are nonrefundable for any return or exchange. A coupon code will be given to you instead, as reimbursement for the delivery fees.